We've all been there – sitting uncomfortably in a face-to-face job interview struggling to answer a tough question. For example, "describe an area you're trying improve." Or, "tell me about the worst boss you've ever had." Yikes! How do you answer questions like those without incriminating yourself? Maybe it's time to hire a Career Coach to help you win at job interviewing.
Today's job interviews are all about situational and behavioral questions. Let's face it, you wouldn't be in the interview if you hadn't already met the basic qualifications for the job. Now, you're being scrutinized on your personality, teamwork abilities, "fit" for the company and position, and other difficult-to-assess character traits. (Hope you've done your homework on the company!)
The best single thing you can do to prepare for a job interview is to hone your storytelling skills. Let me explain. Employers invest a lot of money into the hiring process. To ensure that hiring you would be a good investment for them, they want to measure your job "stickiness." In other words, will you get along with co-workers and supervisors? Will you follow through with projects from cradle to grave? Will you become an asset to the company (or not)? Will you stay for a good amount of time before leaving them to go elsewhere? These will be the questions in their minds as employers verbally ask you tough questions. Employers need reassurance that they're making a sound financial decision in hiring you. You can help them do that by answering their questions not only with facts (the what), but also with examples (the how).
A common model to follow for your job interview stories is the "CAR" method. Respond to most questions with your answer followed by your words, "Let me tell you about a time when…" Back up your statements with real life stories. First, state the Challenge (or situation) that you faced. Next, discuss the Actions that you took. Finally, list the positive Results (or outcomes) of your actions. Be truthful, but never negative.
Even for those questions that beg for a negative answer, you can turn them around by using the CAR method. Choose examples (stories) that may have started out in negative territory, but end in a positive place. Of course, preparing for an interview in this fashion does take some time. But if do it, you will definitely bypass any possibility of incriminating yourself! This is where your Career Coach becomes an invaluable partner.
A colleague of mine, Randy Block, wrote a good article, "36 Tough Interview Questions," that can help you create your personal stories. Better yet, hire a Career Coach to help you master this process. Get the feedback and support you need as you prepare to get your next job.
Wishing you career success in 2012!